General Information

Shipping & Delivery

Returns & Refunds

Orders

Payment, Offers & Gift Cards

Technical

Delivery times

Shipping Costs

Can you deliver to mailboxes?

Shipping Costs

Do I have to expect customs or other fees?

– There are *no* additional customs charges or import taxes for deliveries to Germany and Austria. Your order will arrive comfortably at your front door.

– For deliveries to Switzerland there may be additional customs and/or import tax payments due to Swiss import regulations.

Attention: During peak periods, standard deliveries may take a little longer.

* The free threshold value is only available for material goods. If a gift card is purchased with your order, it does not contribute to the free shipping threshold.

*In the unlikely event that you do not receive your order within the stated delivery time, please contact us within 7 business days.