General Information

Shipping & Delivery

Returns & Refunds


Payment, Offers & Gift Cards


Return terms

How do I send something back?

Can I exchange my item?

Have you received my return yet?

I have received a faulty item

Have you received my return yet?

Depending on which shipping service you used for your return, it may take between 7 – 21 days (excluding weekends & holidays) for us to receive and process your return. We will notify you by email when the process is complete.

If your return is marked as ‘delivered’, please wait; our Returns Team will deal with your return as soon as possible.

If you have a special request, please contact us here. Our Customer Care team will be able to help you.


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