General Information

Shipping & Delivery

Returns & Refunds

Orders

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Technical

Return terms

How do I send something back?

Can I exchange my item?

Have you received my return yet?

I have received a faulty item

How do I send something back?

Return costs will be paid by the customer. Mindsetboosting has not yet been able to offer uniform prepaid shipping labels worldwide.

You have 14 days to send something back. This applies from the time your order was delivered. Please read the information below to find out how to return an item. It’s super easy – promised!

Please follow the steps below to return something:

– Visit our return portal here.
– Enter your email address, your name, your order number and the item(s). Please enter all details here exactly as they appear on your order confirmation.
– Choose the return method (we will list all locations near you where you can return your package).
– Return the package to the following address:

Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address:

11025 Westlake Drive, Charlotte, NC 28273

Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address:

Lidostas parks, Marupes novads, Latvia LV-2167

You can see where your package was delivered from on your order confirmation and on the package.

 

 

In the unlikely event that you have received a faulty item, please follow the steps for Customer Support here.