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Return terms

Return terms

How do I send something back?

Can I exchange my item?

Have you received my return yet?

I have received a faulty item

Return terms

You have received a faulty or damaged item? Click here!

We are very sorry to hear that! If you have received a faulty item, please follow the steps here and we will solve it for you.

You want to send something back? Click here!

Seriously, returns are annoying. You ordered something nice and now you have to send it back. Annoying. But don’t panic, we at Mindsetboosting have worked hard to make the process as easy as possible for you.

Information on returns

– Something’s not quite as hoped? No problem. You have 30 days after delivery to return it. Return costs are at the expense of the customer. Mindsetboosting does not offer prepaid shipping labels.

– Mindsetboosting currently offers no exchange – but full refund!

– The item(s) must be undamaged. No stains or signs that it has already been used.

– All items will be inspected before they are accepted. All returns are managed within 15 business days.

– When you return items, they must be in their original packaging, all labels are still attached and the original condition must still be present.

Orders placed and shipped separately cannot be returned in a single return. If you have placed multiple orders, please return them separately.

All returns must be made through our returns portal. The reason for this is to enable a fast and flawless process.

Are you still not sure about our return policy? Write us a few lines!